Privacy Policy

This Policy applies as between you, the User of this Web Site and Price’s Patent Candles Ltd. the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

In this Policy the following terms shall have the following meanings:

  • “Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
  • “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
  • “Cookie” means a small text file placed on your computer by Price’s Patent Candles Ltd. when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your Shopping Basket. Further details are contained in Clause 12 and Schedule 1 of this Policy;
  • “Data” ”personal data” means collectively all information, personal or otherwise, that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
  • “Price’s Patent Candles Ltd.” means Price’s Patent Candles Ltd. 16 Hudson Road, Bedford, Bedfordshire MK41 0LZ;
  • “Service” means collectively any online facilities, tools, services or information that Price’s Patent Candles Ltd. makes available through the Web Site either now or in the future;
  • “System” means any online communications infrastructure that Price’s Patent Candles Ltd. makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • “User” / “Users” means any third party that accesses the Web Site and is not employed by Price’s Patent Candles Ltd. and acting in the course of their employment;
  • “Web Site” means the website that you are currently using (www.prices-candles.co.uk) and any sub-domains of this site (e.g. subdomain.prices-candles.co.uk) unless expressly excluded by their own terms and conditions.

Without limitation, any of the following Data may be collected:

  • contact information such as name, address, email addresses and telephone numbers;
  • demographic information such as post code, preferences and interests;
  • IP address (automatically collected);
  • web browser type and version (automatically collected);
  • operating system (automatically collected);
  • a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected but contains no personal data); and
  • Cookie information (contains no personal data, see clause 12 below).

Our Use of Data

  • Any personal Data you submit will be retained by Price’s Patent Candles Ltd for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 1 year.
  • Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties, this does not include our affiliates and / or other companies within our group.
  • All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
  • We may use some or all of the information collected to provide you with the best possible service and experience when using our Web Site. Specifically, we may use Data for the following reasons:
  • internal record keeping;
  • improvement of our products and services;
  • transmission by email of promotional materials that may be of interest to you, if consent given;
  • contact for market research purposes which may be done using email, telephone, fax or mail, if consent given.
  • information may be used to customise or update the Web Site

Security

Data security is of great importance to Price’s Patent Candles Ltd. and to protect and reduce the risks of loss, misuse, unauthorised access, disclosure and alteration to your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

Price’s Patent Candles Ltd. may set and access Cookies on your computer. Cookies that may be placed on your computer are:

  • Cookie Acceptance – This cookie is used to record whether a user has agreed to the use of cookies on our website.
  • Shopping Basket – This cookie is required for the operation of our online shopping system.
  • Google Analytics – These cookies collect information about how visitors use our site which we use to improve it’s design and operation.

A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites.
You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.

Cookies themselves do not contain any personal information, and Price’s Patent Candles Ltd does not use cookies to collect personal information.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

Links to first party cookies

  • These are cookies that are set by this website directly.
  • Google Analytics: We use Google Analytics to collect information about visitor behaviour patterns on our website but is not linked to personally identifiable information.
  • Statistic Programmes: We may sometimes employ our own customised statistic analytics which uses tracking cookies but these are not linked to personally identifiable information.
  • The information generated by our first party cookies are securely stored by us. No data is shared or given to third parties.

Links to third party cookies

  • These are cookies set on your machine by external websites whose services are used on this site. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
  • We are not responsible for the content of external internet sites and for the privacy policies on these websites. You are advised to read the privacy policy of external sites before disclosing any personal information.
  • Any personal Data you submit will be retained by Price’s Patent Candles Ltd for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 1 year.
  • Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties, this does not include our affiliates and / or other companies within our group.
  • All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
  • We may use some or all of the information collected to provide you with the best possible service and experience when using our Web Site. Specifically, we may use Data for the following reasons:

internal record keeping;

improvement of our products and services;

transmission by email of promotional materials that may be of interest to you, if consent given; contact for market research purposes which may be done using email, telephone, fax or mail, if consent given.

Such information may be used to customise or update the Web Site.

Data security is of great importance to Price’s Patent Candles Ltd. and to protect and reduce the risks of loss, misuse, unauthorised access, disclosure and alteration to your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

If you have consented we will collect personal data to send you direct marketing emails. Direct marketing may be considered as our regular newsletters, product news, special offers, monthly blogs, plus current website offers and giveaways. We don’t rent, sell or trade email lists with other organisations and businesses except our group companies.

We use third-party providers, which will either be GDPR compliant or use recognised and certified Privacy Shield Framework. We gather statistics around email opening and clicks using industry standard technologies, to help us monitor and improve our newsletters. You can unsubscribe from the mailings at any time by clicking the “unsubscribe” link at the bottom of any of our emails or by contacting us directly, details are at the bottom of the page.

Price’s Patent Candles Ltd will never ask for Card details unless you are purchasing our products. For more information, please see our Payments Information page, found here.

Price’s Patent Candles Ltd is PCI DSS (Payment Card Industry Data Security Standard) compliant, which is a worldwide standard that is designed to reduce card fraud and ensure that businesses take card payments securely.

Price’s Patent Candles Ltd employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Price’s Patent Candles Ltd. requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) or recognised and certified compliant framework scheme .

  • Right of Access

You are entitled to request what information we hold about you. In some circumstances a small charge may be payable but we will tell you if this is the case. You can make a request verbally or in writing. Details of how to make a request are at the bottom of the page.

  • Right to Rectification

You have the right to have inaccurate personal data rectified, or completed if it is incomplete. You can make a request verbally or in writing. Details of how to make a request are at the bottom of the page.

  • Right to Erasure

You have a right to have your personal data erased. The right to erasure is also known as ‘the right to be forgotten’. You can make a request verbally or in writing. Details of how to make a request are at the bottom of the page.

  • Right to Restrict Processing

You have the right to restrict the processing of your personal data in certain circumstances. This means that you can limit the way that Price’s Patent Candles Ltd uses your data. This is an alternative to requesting the erasure of your data.
You have the right to restrict the processing of your personal data where you have a particular reason for wanting the restriction. This may be because you have issues with the content of the information Price’s Patent Candles Ltd holds or how Price’s Patent Candles Ltd have processed your data. In most cases we will only need to have the restriction in place for a certain period of time. Details of how to make a request are at the bottom of the page.

  • Right to Object

You have the absolute right to object to the processing of their personal data if it is for direct marketing purposes. Price’s Patent Candles Ltd will stop processing personal data for direct marketing purposes as soon as possible after we receive an objection.
You may also object if we process your information to carry out or perform our own legitimate commercial interests (or those of a third party). In these circumstances the right to object is not absolute and you must give specific reasons why you’re objecting to the processing of this data. We have one calendar month to respond to an objection. Details of how to make a request are at the bottom of the page.

  • How to make a request regarding your personal data

You are entitled to request what information Price’s Patent Candles Ltd hold about you, in some circumstances a small charge maybe payable but we will tell you if this is the case. You are also able to amend, update and change the information we hold about you by contacting us with your enquiry as below:

By post: Price’s Patent Candles Ltd.

Unit 16 Hudson Rd

Elms Farm Industrial Estate
Bedford
MK41 0LZ

By phone: +44 (0) 1234 264 500

By e-mail: it@prices-candles.co.uk

This policy will be reviewed and updated regularly to ensure that it remains appropriate in light of changes to statutory laws, business requirements or contractual obligations.
If you have any questions regarding the privacy policy or for any other information, you may contact us using the details above.

Price’s Patent Candles Ltd. reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

Price’s Patent Candles Ltd. may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant, be transferred and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which you supplied it.